Damage Waiver Policy

We know your vacation rental is more than just a property—it’s an investment that deserves thoughtful care and protection. We also know that accidents are bound to happen, but they shouldn’t become major setbacks for you or your guests. That’s why we’ve developed a fair, efficient, and easy-to-understand damage waiver policy. 

Rather than collecting traditional security deposits, we charge a damage waiver fee to guests. Although deposits might seem a stronger deterrent, they come with challenges. Credit card disputes often favor guests, making it difficult to recover losses. Additionally, disputes over deposits can lead to poor reviews, which can negatively impact your property. Our damage waiver offers a better alternative, providing straightforward vacation rental damage protection without the headaches.

Here’s how it works:

What is a Damage Waiver Policy?

A damage waiver policy provides hassle-free coverage for accidental damage to your vacation rental property. Bridging the gap between your homeowner’s/liability insurance deductible and everyday wear and tear, we ensure you’re covered without the complications associated with disputes or claims.

How ACME’s Damage Waiver Policy Works

Our goal is simple: promptly resolving issues with broken or damaged items and ensuring your property remains guest-ready without unnecessary delays.

Amount Covered

Up to $5,000 per incident.

Coverage Details

Our damage waiver policy is designed to cover broken or damaged home furnishings and amenity items ranging from $100 to $5,000. Please file a claim through your insurer for losses exceeding $5,000.

Policy Conditions

To ensure fair and consistent resolution, ACME House Company reserves the right to: 

• Deny coverage if the item required replacement due to wear, regardless of new damage.
• Adjust reimbursements if the item costs more than 50% above comparable alternatives, as outlined in the owner agreement. We proritize reasonable, commercially available replacements.
• Adjust reimbursement if the item was purchased without prior agreement.
• Prorate coverage if the item is 70% or more towards the end of its useful life.
• Repair items instead of replacing them, following the ‘10-foot rule,’ which states If visible damage is noticeable from 10 feet away, the item will be replaced.
• Source replacement items from a different seller.

Process for Resolution

To ensure timely and efficient resolution of claims, ACME House Company follows a clear and structured process for addressing reported damage:

1. Damage is noted by our team or reported by guests.
2. Owners are informed promptly, even before coverage is determined.
3. Any damage reported by the owner is to be submitted with photos, associated costs, and source information to actionitem@acmehouseco.com
4. Claims are reviewed, and findings are communicated within two business days.
5. Replacement items are sourced and delivered to our location. 
6. If you’d prefer to purchase the item, we must agree on a reimbursement amount beforehand. Approved reimbursement requests must be submitted in writing. 

ACME House Company will never directly seek reimbursement for guests. However, we will fully cooperate to assist you or your insurance company in resolving claims related to guest damage.

Vacation Rental Damage Protection with ACME House Company

When you partner with ACME House Company, you can rest assured you’ll receive only the best in vacation rental damage protection. Our comprehensive approach ensures your property is safeguarded while delivering a seamless experience for you and your guests!

Contact us today or fill out the form below for your custom rental revenue projection. We’re here to make it easy—and profitable.